Privacy Policy

1. Who We Are
Nightingale Florals & Events is an independent floristry business based in Willington, Derbyshire. For the purposes of applicable UK data protection law, Nightingale Florals & Events is responsible for personal information where we determine how and why it is processed.

2. Information We May Collect
Depending on how you interact with us, this may include your name, email address, telephone number, billing or delivery details, wedding date and venue, wedding requirements, workshop booking details, event information, enquiry details, photographs or inspiration images you choose to send, website usage information, marketing preferences and communications with Nightingale Florals. When using our Wedding Flower Estimate Builder, we may also receive your flower selections, quantities, wedding details and estimated budget.

3. How We Collect Information
Information may be collected when you submit a website enquiry, use the Wedding Flower Estimate Builder, book a workshop, purchase a product, make a wedding enquiry, enquire about Flower Bar hire, contact us by email, telephone or social media, subscribe to marketing, or use our website.

4. How We Use Your Information
We may use personal information to respond to enquiries, prepare quotations, manage bookings, fulfil orders, arrange delivery or collection, provide customer service, process payments through payment providers, maintain business records, improve our website and services, prevent fraud or misuse, comply with legal obligations and send marketing where permitted.

5. Lawful Bases
Depending on the circumstances, we may process information because it is necessary to perform a contract or take steps requested before entering one; we have a legal obligation; we have a legitimate business interest that does not override your rights; or you have given consent.

6. Payment Information
Payments may be processed by third-party providers such as SumUp. Where payments are processed directly by the provider, Nightingale Florals does not normally receive or store your complete payment-card details. Payment providers process information under their own privacy terms.

7. Sharing Your Information
We do not sell your personal information. We may share information where reasonably necessary with organisations that help us operate the business, such as website or hosting providers, payment providers, email providers, delivery providers, accountants, bookkeepers, professional advisers and technology providers. We may also disclose information where required by law.

8. Photography
Where identifiable customer photographs are used for Nightingale Florals marketing, appropriate permission will be obtained where required. Professional wedding photographs may also be supplied or licensed by photographers and used subject to the relevant permissions.

9. Marketing
You will not automatically be added to general marketing simply because you submit an enquiry. Where required, marketing will only be sent with appropriate consent or another lawful basis. You can unsubscribe at any time.

10. Retention & Security
Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and contractual requirements. Reasonable organisational and technical measures will be used to protect personal information.

11. Your Rights
Depending on the circumstances, UK data protection law may give you rights including access, correction, erasure, restriction, objection, data portability and withdrawal of consent where processing relies on consent. Some rights are subject to legal conditions and exceptions.

12. Complaints
If you have concerns about how your personal information has been handled, please contact Nightingale Florals first. You may also have the right to complain to the UK Information Commissioner’s Office.

Contact
Nightingale Florals & Events
Willington, Derbyshire
United Kingdom
www.nightingaleflorals.com